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Working Solutions is seeking friendly and attentive independent contractors to assist customers with questions about their online orders for a large family-owned department store. This seasonal opportunity is a great program to get started with Working Solutions. As a contractor, you’ll take calls from clients’ customers, place orders over the phone, and answer questions that arise during the order placement process.

Job Description

The Customer Service, Order Support Representative is a remote position that involves providing exceptional customer service to clients. You’ll work with customers to resolve issues, answer questions, and provide product information support.

Day-to-Day Responsibilities

1. Take calls from clients’ customers to place orders over the phone
2. Answer questions that arise during the order placement process
3. Make outbound follow-up calls to customers regarding outstanding questions and issues
4. Provide product information support and problem-solving for escalated situations
5. Cancel orders when necessary

Benefits and Perks

1. Work from home and ditch the commute
2. Flexible hours and set your own schedule
3. Diverse experience and expand your skillset across various industries
4. Supportive environment and training provided
5. Opportunity to gain experience in different industries

Pay Package

• Earn $0.28 per customer interaction minute
• Guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes

Location

• Remote (United States)

Job Type

• Contract

Working Hours

• Flexible schedule opportunities
• Schedule available hours: Monday-Saturday, 8:00 a.m. to 7:00 p.m., and Sunday, 9:00 a.m. to 6:00 p.m. CT

Tips and Advice

1. Be patient and empathetic: Provide excellent customer service by being understanding and helpful.
2. Stay organized: Manage your time effectively and prioritize tasks to meet deadlines.
3. Develop strong communication skills: Clearly articulate solutions and provide accurate information to customers.
4. Be tech-savvy: Familiarize yourself with the necessary technology and software required for the job.
5. Be proactive: Anticipate customer needs and provide solutions before they become major issues.

Selection Criteria

1. Ability to provide excellent, patient customer service
2. Online shopping and order placement experience
3. Excellent verbal and written communication skills
4. Tech-savvy and avid computer user
5. Friendly tone and professional demeanor

FAQs

Q: What is the duration of this contract?

A: The contract is valid from August 8, 2025, to September 3, 2025.

Q: Do I need to reside in a specific state?

A: No, but contractors residing in California, New York, Pennsylvania, or Washington state are currently not eligible.

Q: What are the technology requirements?

A: A personal computer with Windows 11, broadband internet connection, wired internet connection, and a wired USB headset with microphone are required

Application Guidelines

To apply, simply submit your application through the Working Solutions website. Ensure you meet the selection criteria and follow the application instructions carefully.

Get Started

About Working Solutions

What is Working Solutions?

Working Solutions is a leading provider of at-home customer service jobs, offering flexible scheduling and unique contract opportunities. With a network of 100,000+ registered agents across the United States, Working Solutions helps clients enhance customer satisfaction, increase sales-close rates, and create better customer experiences. The company maintains a supportive community and provides ongoing education and valuable resources to encourage agent success. Working Solutions is committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of its clients. With a strong focus on customer satisfaction, Working Solutions strives to create a positive and productive work environment for its agents. The company’s vision is to revolutionize the customer service industry by providing cutting-edge solutions that make a meaningful difference in people’s lives. By leveraging technology and expertise, Working Solutions aims to streamline customer service processes, enhance customer experience, and drive business growth for its clients. With a strong foundation in customer service and a commitment to innovation, Working Solutions is poised to continue its trajectory of growth and success, making it an exciting place to build a career.

How Does Working Solutions Work?

Working Solutions connects clients with talented individuals from all walks of life, providing opportunities for remote work and flexible scheduling. As an independent contractor, agents work from home, set their own hours, and enjoy a supportive community. With a focus on delivering exceptional customer experiences, Working Solutions provides training and resources to help agents succeed.

What Kind of Support Does Working Solutions Offer?

Working Solutions offers ongoing education, community support, and valuable resources to encourage agent success. The company provides training and support to help agents deliver exceptional customer experiences and meet client needs. With a strong focus on customer satisfaction, Working Solutions strives to create a positive and productive work environment for its agents